*Shipping is calculated at checkout.
Please keep in mind that the shipping time provided during checkout is estimated. We are not responsible for any delays once your package is in the hands of the post office.
Due to an increase in orders, we will now be processing orders in 2 - 3 business days. (Monday - Friday)
*Processing and delivery time do not include weekends or holidays.
*PLEASE KEEP IN MIND THAT SHIPPING TIME IS ADDED ON TO OUR PROCESSING TIME.
Standard ship time for U.S. orders is 2-5 business days, depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks, depending on your location and the efficiency of your local post office.
Please refer to the product description of your pre-ordered items for all details and your estimated ship date. Please keep in mind the shipping date provided is an estimated date. There can sometimes be delays within our vendor's warehouse. There is also a possibility that our inventory can get delayed in transit or arrive earlier than expected, but as promised, we will send you updates if this is the case.
All items shipped from our California distribution center will be processed and shipped out separately in 1-3 business days. Processing and delivery time do not include weekends or holidays.
* MYSTERY BOX ORDERS are processed in 2-4 business days. The items in these orders are carefully picked for you by Melly. *
PLEASE KEEP IN MIND, THAT SHIPPING TIME IS ADDED ONTO OUR PROCESSING TIME.
Please allow your package to be in "Pre-transit" for up to 5 business days, USPS may be scanning more or less based off their work load. The shipping time of your order is based solely off of the option you select at checkout. We do not have control over how fast the item will be in USPS transit, only how long it is at our facility.
*Insured packages*: To have your package insured you must select the "priority mail" option at checkout otherwise we cannot guarantee it is covered in the event it is lost or stolen.
where do we ship to?
INTERNATIONAL ORDERS ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19.
We currently offer shipping WORLDWIDE.
We do not cover custom fees.
***Please be advised that we are no longer responsible for your package once it is dropped off at the post office.
If your package says delivered but you can't find it, please contact your local post office before contacting our support team. We do not refund or offer store credit for lost or stolen packages. If you need assistance with your tracking information feel free to email us at firstname.lastname@example.org and we will gladly offer our help but once again we are NOT responsible for lost or stolen packages. THANK YOU!
If a claim is to be filed due to a LOST or STOLEN USPS package, you must file the claim through the USPS website. We do NOT file claims on the adressees' behalf.