Refund Policy

Our policy lasts 14 days from the delivery date for all orders; all returns must be sent back to our return address within 14 days of receiving the itemIf 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund. 

 

RETURNS ARE FOR STORE CREDIT ONLY.

*We do not process refunds to the original payment. All returns are issued a full store credit for the price paid. ALL shipping costs are non-refundable.*

*Return shipping costs are at the expense of the customer. We do not provide return labels.

*To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

 

Several types of goods are exempt from being returned. Such as...

    • Bodysuits, bathing Suits, and WHITE items or items that contain the color white are Final Sale due to hygiene purposes.
    • Accessories ex—sunglasses, jewelry, handbags, etc.
    • Items with FINAL SALE in the description cannot be returned or exchanged.
    • Sale items and items purchased from our CLEARANCE section
    • Mystery box orders.
    • Items with pink FINAL SALE sticker on packaging.
    • BOGO SALE - items purchased from our BOGO sales cannot be returned or exchanged. 

All items listed above are final sale. They cannot be returned or exchanged. No exceptions.

 

Trendy Melly Boutique Return Address:

*We have relocated. Please do not return item(s) to our previous address. We are not responsible for lost packages returned to our last address. If you’d wish to make a return, please email us for return confirmation.




 

Return Information:

Please look at your confirmation email for your invoice or the physical invoice in the package. If you would like to return an item you weren’t satisfied with or didn’t fit properly, please ship your return to the address listed above.

  • Please do not return items that are exempt from being returned. Ineligible items will be returned back to you. 
  •  Eligible items must be returned within 14 days of the delivery date stated on the tracking information.
  •  Items must be returned in clear plastic to avoid damage/stains during transit.
  • Items must be in their original condition to be returned.

 
*Please be aware that the items returned must have original tags, contain no stains, must be odor-less, and be in their original conditions. We will only accept returns if the item(s) is eligible to be resold. SALE items are FINAL SALE. Items that are not in our sale section and were purchased with a discount code are eligible to be returned. 

ALL RETURNED ITEMS ARE INSPECTED THOROUGHLY, SO NO USED, DAMAGED, OR STAINED ITEMS MAY BE RETURNED. NO EXCEPTIONS. 

  

 

Frequently Asked Questions Regarding Returns:

 

What do I need to include in my return package?

Please include the invoice in your package with a written reason for return.

 

This is my first time returning products. Does your company recommend it?

Customers may return the items in the same package they received or any small package from the post office. Once the package is taped and packaged, we recommend shipping with USPS Priority Mail. This method is the most affordable and comes with a tracking number to prove the return shipment. You are welcome to use other shipping services, but they will vary in price depending on the company and shipping method.

 

Do I have to pay the shipping fees to return the items, or will you send me a return label?

Unfortunately, we do not provide return labels. The customer must pay all shipping fees.

 

How long do I have to return my item(s)?

Please return the items within 14 days of the delivery date stated on the tracking information.

 

Do you hold items for returns?

No. Unfortunately, due to excessive hold requests, we cannot hold a specific size for a return. We can’t guarantee that by the time your return reaches us, the size you desire will be available.

 

What will I receive for my return?

You will be receiving a refund in the form of store credit.

We do not process refunds to the original form of payment. We will add the total spent on the items returned and include that amount in your refund. You can place a new order with your desired size or any other item of your choice. We do not provide exchanges for returns.  

 

How does store credit work?

Store credit is issued in the form of a gift card. We will add the total paid for the returned items and email you a gift card. Store credit does not expire. 

 

Do I save my tracking number to prove that I returned my items?

Yes, please do! Unfortunately, packages do get lost sometimes, but with your return tracking information, we will know that you did, in fact, return a package.

 

I’m missing an item/my item arrived damaged or with a defect!

Please email us at trendymellyinfo@gmail.com as soon as possible with the images attached.

 

 


Please email us if you have any further questions or concerns regarding anything. If you have not heard back from us regarding your return within a week of the shipping date, please email us so we can speed up the process. 

 

  

Contact Information

Email: trendymellyinfo@gmail.com