*Shipping is calculated at checkout.
All orders are processed in 1 business day.
Standard ship time for U.S. orders is 2-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks depending on your location and efficiency of your local post office.
* MYSTERY BOX ORDERS are processed in 2-3 business days. The items in these orders are carefully picked for you by Melly. *
PLEASE KEEP IN MIND, SHIPPING TIME IS ADDED ONTO OUR PROCESSING TIME.
Please allow your package to be in "Pre-transit" for up to 5 business days, USPS may be scanning more or less based off their work load. The shipping time of your order is based solely off of the option you select at checkout. We do not have control over how fast the item will be in USPS transit, only how long it is at our facility.
*Insured packages*: To have your package insured you must select the "priority mail" option at checkout otherwise we cannot guarantee it is covered in the event it is lost or stolen.
where do we ship to?
INTERNATIONAL ORDERS ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19.
We currently offer shipping WORLDWIDE.
We do not cover custom fees.
***Please be advised that we are no longer responsible for your package once it is dropped off at the post office.
If your package says delivered but you can't find it, please contact your local post office before contacting our support team. We do not refund or offer store credit for lost or stolen packages. If you need assistance with your tracking information feel free to email us at email@example.com and we will gladly offer our help but once again we are NOT responsible for lost or stolen packages. THANK YOU!
If a claim is to be filed due to a LOST or STOLEN USPS package, you must file the claim through the USPS website. We do NOT file claims on the adressees' behalf.